Privacy Policy

Warm Hearts Community Support Privacy Policy
Effective Date: 12/12/2024

At Warm Hearts Community Support, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and secure way. This Privacy Policy outlines how we collect, use, and protect your data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following types of personal data:

Contact Information: Name, email address, phone number, and postal address.
Demographic Information: Information such as age, gender, and preferences, where necessary.
Interaction Data: Details about your visits to our website, including IP address, browser type, and browsing patterns.
Service Data: Information you provide when signing up for programs, volunteering, or donating.

2. How We Use Your Information

We use your personal data for the following purposes:

To provide and manage our services and programs.
To respond to inquiries and communicate updates.
To process donations and send receipts.
To improve our website and services.
To comply with legal and regulatory obligations.

3. Sharing Your Information

We will never sell your personal information. However, we may share your data with:

Service providers who help us deliver our services (e.g., email platforms).
Legal or regulatory authorities, if required by law.

4. How We Protect Your Data

We take appropriate technical and organisational measures to safeguard your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include secure servers, encryption, and restricted access.

5. Your Rights

Under UK GDPR, you have the following rights:

Access: Request a copy of the personal data we hold about you.
Correction: Request corrections to any inaccurate or incomplete data.
Erasure: Request deletion of your personal data, where applicable.
Objection: Object to the processing of your data for certain purposes.
Data Portability: Request a copy of your data in a portable format.

To exercise these rights, please contact us using the details below.

6. Cookies

Our website uses cookies to improve your experience and analyse website usage. You can manage your cookie preferences through your browser settings. For more details, see our Cookie Policy.

7. Contact Us

If you have any questions or concerns about this privacy policy or how your data is handled, please contact us:

Warm Hearts Community Support
234 Victoria Road, Stoke-on-Trent, ST4 2LW
Email: admin@warmheartscommunitysupport.com
Phone: 02035766149

This privacy policy will be updated periodically to reflect changes in regulations or our services. Please review it regularly to stay informed.